If you see iFax or any unfamiliar charges on your bank statements

Investigate the charges that you see on your bank, credit card, debit card, or mobile billing statement.

1. Identify if the charge is for a new or an existing active subscription made through our web app

Click here to log in to our web app and verify your subscription status. Don't see an active subscription? Make sure you are logging in with your correct login information. Sometimes, you might have subscribed using a different or old email address, make sure you are using the correct one. If you want to cancel your subscription, click here to know more. If you want to process a refund, you can reach out to our support team here.

2. Identify if the charge is from an in-app purchase or subscription through Apple, Google, or Windows.

If the purchase was made through an in-app purchase, you need to login into your application store and manage your purchases and subscriptions directly through them. Want to know how to cancel your subscriptions? Click here. If you would like to process a refund, you have to do this directly with the application store yourself, check out the links below to know more:

Apple in-app purchase: https://support.apple.com/en-us/HT204084

Google in-app purchase: https://support.google.com/googleplay/answer/2479637

Windows in-app purchase: https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b

3. Check payment receipts

If you are still uncertain about the charges you see in your statements, try to search your email for payment receipts to get more information about your charges.

4. Contact support

If you have followed the steps above and are still having problems, contact our support team here for further assistance.